Contact us

At my KONAMI Slots, we're committed to providing you with an exceptional gaming experience and excellent customer support. If you need assistance or have any questions about our app, please don't hesitate to reach out.

Support Channels

We offer several ways for you to get in touch:

• In-app help menus: Our in-game guides and support sections are accessible from the main menu.
• Email support: Please use the email address provided by your device's store (e.g., Apple Support or Google Play Support) if you have a question about purchasing, account recovery, or other related issues.

Live Chat

For immediate assistance with technical problems, we recommend using our in-app live chat feature. Our dedicated team will be happy to assist you 24/7. Please note that response times may vary depending on the workload and complexity of your issue.

Email Support

If you prefer email support or need more detailed advice, please send us an email through:

• Apple provides a comprehensive support system, covering topics from purchases to account recovery.
• or contact them via phone.

Help Centre and FAQs

We also have an extensive Help Centre with answers to frequently asked questions about our app, including gaming tips, troubleshooting guides, and reward information. You can find it within the in-app support sections.

Please note that response times may vary depending on the workload and complexity of your issue.

Multilingual Support

Our team is committed to helping you, regardless of where you are in the world or what language you speak. 

Verification and Account-Help Support

If you need assistance with account-related issues, such as password recovery, account verification, or other sensitive topics, please use the email support address provided by your device's store.

We take responsible gaming seriously. If you're concerned about your gaming habits or have questions about our responsible gaming policies, please visit our Help Centre for more information or contact us directly using one of the methods above.

Technical Support

If you encounter any technical issues while playing my KONAMI Slots on either desktop or mobile devices:

• Please try restarting the app.
• Check your internet connection and device compatibility.
• If the issue persists, reach out to our in-app live chat support team for immediate assistance.

Complaints or Disputes

In the unlikely event that you encounter any issues with regards to game mechanics, rewards, or other topics, we're here to help resolve them promptly. Please use one of the contact methods above and describe your issue as clearly as possible so our team can assist you efficiently.

We strive to provide timely responses and address concerns thoroughly. If for some reason a response is delayed beyond 24 hours, please follow up with us using another channel (live chat or email). We appreciate your patience and understanding in helping us maintain the highest standards of customer support.

Communication Expectations

Our goal is always to communicate clearly, efficiently, and helpfully, whether through live chat, email, phone, social media, forums etc. Please feel free to choose any medium that best suits you needs at this moment from our list below:

• Phone Support:
  • Reach out us via your device's store (e.g., Apple or Google Play) for help with specific issues.Instant assistance for technical problems.
• Email Support:
  • Reach out to the support email address provided by your device's store (e.g., Apple Support or Google Play Support).We respond within 24–72 hours.

We appreciate your feedback! If you have any suggestions or ideas on how we can improve our app and customer support, please let us know. Your input will help shape the future of my KONAMI Slots!